At drip jackets, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely happy with your order, please review our policy below to understand how we handle returns, exchanges, and refunds.

🛍️ 30-Day Return & Exchange Policy

  • Eligibility: You have 30 days from the date of delivery to initiate a return or exchange.
  • Condition: Items must be in new, unused condition with all original tags and packaging intact.
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part.

❌ Non-Returnable Items

  • Customized or personalized jackets tailored specifically for you.
  • Items that have been used, worn, or altered.

🔄 Exchange Process

  • To exchange an item for a different size or style, please contact our customer support team.
  • Exchanges are subject to product availability.

💳 Refunds

  • Refunds will be processed within 5 business days after we receive the returned item.
  • Refunds will be issued to the original payment method.
  • Shipping charges are non-refundable.

🚚 Order Cancellation

  • Orders can be canceled within 24 hours of placement for a full refund.
  • Cancellations requested after 24 hours may incur a 25% service fee.
  • Once an order has been shipped, it cannot be canceled.

🛠️ Defective or Damaged Items

  • If you receive a defective or damaged item, please contact us immediately with photos and your order details.
  • We will arrange for a return, exchange, or refund as per your preference.

📋 How to Initiate a Return or Exchange

  • Contact Us: Reach out to our customer support team at sales@dripjackets.com with your order number and reason for return or exchange.
  • Return Authorization: We will provide you with a Return Authorization (RA) number and instructions for returning the item.
  • Ship the Item: Securely package the item and ship it back to us using a traceable and insures shipping method.
  • Processing: Once we receive the returned item, we will inspect it and process your return or exchange accordingly.

📞 Contact Information

For any questions or assistance, please contact us:

Email: sales@dripjackets.com

We appreciate your understanding and cooperation. Thank you for choosing drip jackets! Feel free to adjust the contact details and any specific terms to better fit your brand’s policies.